FAQ

Questions grouped the way support hears them

We list limitations on purpose—better to know what we will not do before you block calendar time.

Formats & time zones

Primary live blocks stay anchored to SGT so mentors stay sharp. Some employer cohorts add a secondary APAC-friendly clinic—ask during scoping.

Sometimes, if seat availability allows and you notify us before the third live session. Venue deposits may still apply.

No. Certain vendor labs forbid redistribution. When recordings exist, we post chaptered summaries instead of raw video.

Labs & access

We provide browser-based jump hosts for most tracks. If your policy forbids even that, this programme may not fit—better to know early.

Shared tenants reset nightly. If you need deterministic state across multiple days, choose a dedicated tier on the pricing page.

No. All exercises assume cloud or virtualised resources we provision for you.

Honest limitations

They will not log into your production accounts, rewrite employer NDAs, or guarantee exam results. They will critique your artefacts and narrate trade-offs.

We share hiring partner introductions when available, but placements are not part of tuition.

Only under Fleet Stewardship engagements with advance documentation. Catalogue tracks stay intentionally vendor-balanced.

Billing & policies

Quotes issued to Singapore companies list GST separately where applicable. International cards may show FX fees from your issuer.

Refunds return to whoever paid the invoice. If HR purchased on your behalf, they receive the credit per policy.